Last updated: February 10, 2025
These Terms and Conditions (“Terms”) govern your use of the whiteboardanimationagency.com website (the “Website”) and any services provided by Whiteboard Animation Agency (“we”, “our”, “us”). By using our Website, you agree to be bound by these Terms.
1. General Terms
By accessing or using the Website and the services provided, you represent and warrant that you are at least 18 years of age or have legal permission from a guardian to use the Website. If you do not agree to these Terms, you should not use the Website or our services.
2. Services Provided
Whiteboard Animation Agency offers custom whiteboard animation video services, including both pre-packaged services and custom packages tailored to your needs. The scope, pricing, and delivery time for each project are outlined on our Website, and terms for custom projects will be agreed upon on a case-by-case basis.
3. Ordering and Payment
- To place an order, you must complete the necessary form or contact us directly via email.
- By placing an order, you agree to pay the pricing associated with the services you select. Payments must be made in full or as specified in your contract. We accept various payment methods as outlined on the Website.
- Once an order has been placed, no refunds will be issued due to the nature of the services provided (digital and virtual content). However, we offer a 100% satisfaction guarantee with unlimited revisions (within the scope of the original service agreement).
4. Service Delivery and Revisions
- Our standard delivery time for video services is between 7 to 14 days, depending on the complexity of the project. Delivery times may vary based on factors such as project scope and revisions.
- You are entitled to unlimited revisions within the scope of the initial agreement. Additional charges may apply if the revisions exceed the scope of the original service.
- If the final product does not meet your expectations after revisions, we will work with you to ensure your satisfaction, but no refunds will be issued.
5. Intellectual Property Rights
- Upon full payment for services, you will receive ownership of the final animation video, including intellectual property rights. However, we retain the right to display the video in our portfolio and marketing materials, unless otherwise agreed upon in writing.
- You may not use, copy, or distribute the video content in any way that violates applicable intellectual property laws or infringes upon our rights.
6. Customer Responsibilities
- You are responsible for providing accurate and complete information for the project, including the details, scripts, and any materials that need to be incorporated into the animation.
- You must ensure that all content you provide is not infringing upon the rights of others, including copyright, trademark, or any other legal rights.
7. Limitation of Liability
Whiteboard Animation Agency is not responsible for any damages arising from the use or inability to use our services, including direct, indirect, incidental, special, or consequential damages. In no event will our total liability exceed the amount paid for the services in question.
8. Privacy and Data Protection
We value your privacy and protect your personal information in accordance with our Privacy Policy, which is part of these Terms. By using the Website, you agree to the collection and use of your information as outlined in our Privacy Policy.
9. No Refunds Policy
Due to the nature of digital services, we do not offer refunds once the project has commenced. We strive for 100% satisfaction and offer unlimited revisions within the agreed-upon project scope to ensure the final product meets your needs.
10. Termination of Services
We reserve the right to suspend or terminate services if we believe you have violated these Terms or if you fail to make the necessary payments. You may also terminate services by notifying us in writing, but no refunds will be provided for services already rendered.
11. Third-Party Links
The Website may contain links to third-party websites for your convenience. We do not endorse or have control over the content of these third-party sites and are not responsible for their privacy practices, policies, or content.
12. Indemnification
You agree to indemnify and hold harmless Whiteboard Animation Agency, its affiliates, officers, directors, employees, agents, and licensors from any claims, damages, liabilities, and expenses arising from your violation of these Terms or misuse of the services provided.
13. Governing Law
These Terms are governed by the laws of the jurisdiction in which Whiteboard Animation Agency operates. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in that jurisdiction.
14. Changes to These Terms
Whiteboard Animation Agency reserves the right to modify or update these Terms at any time without prior notice. Any changes will be reflected on this page with an updated “Last Updated” date. Please review these Terms periodically.
15. Contact Information
If you have any questions or concerns regarding these Terms, please contact us at:
- General inquiries: hi@whiteboardanimationagency.com
- Support: support@whiteboardanimationagency.com
- Contact: contact@whiteboardanimationagency.com
By using this Website, you agree to comply with these Terms and Conditions. If you do not agree with any part of these Terms, please discontinue your use of the Website and our services.
