Last updated: February 10, 2025
At Whiteboard Animation Agency, we strive to deliver high-quality whiteboard animation videos to our clients in a timely and efficient manner. This Delivery Policy outlines our process, estimated timelines, and key information related to the delivery of our digital services.
1. Delivery Timeframe
Our standard delivery time for whiteboard animation videos is 7 to 14 days from the date of project commencement. The exact timeline depends on several factors, including:
- The complexity of the animation.
- The level of customization required.
- The clarity and completeness of the materials you provide, such as scripts, logos, and other assets.
- The number of revisions requested.
For larger or more complex projects, delivery times may be longer. We will provide an estimated delivery date upon receiving all required materials.
2. Delivery Process
Once your project is complete and approved, we will deliver your final whiteboard animation video via the method you choose. We typically use the following methods:
- Email: A downloadable link to your final video will be sent to your provided email address.
- File-sharing Platforms: If the video file is large, we may use platforms such as Google Drive, Dropbox, or WeTransfer for secure file sharing.
- Other Methods: If you require the video in a different format or through a specific delivery channel, please inform us, and we will do our best to accommodate your request.
3. Project Commencement
A project is considered to have commenced when we start working on the first phase of your video, which may include scriptwriting, storyboarding, or other preparatory work. To begin, we require all necessary information, including:
- Your finalized script (if applicable).
- Any specific instructions, branding assets, or preferences.
- Confirmation of your chosen package (custom or pre-packaged).
Once we receive all the necessary details, we will begin work on your project.
4. Revisions and Delivery Delays
- Revisions: After the initial delivery of your video, you are entitled to unlimited revisions within the scope of the original agreement. Revisions should be based on the feedback you provide and must be within the agreed-upon parameters.
- Delivery Delays: We make every effort to meet the agreed-upon delivery time. However, in some cases, delays may occur due to factors outside our control, such as:
- Additional revision requests.
- Delays in receiving necessary materials or feedback from you.
- Unforeseen circumstances (e.g., technical issues, holidays).
If a delay occurs, we will communicate with you promptly and provide an updated delivery timeline.
5. Final Delivery and Confirmation
Once your final whiteboard animation video is ready, we will send you a link or file for download. You will be required to confirm that you have received the video and that it meets your expectations. If you are not satisfied with the final product, you may request revisions, and we will work with you to ensure the video meets your needs.
6. Delivery of Custom Projects
For custom projects, delivery timelines and processes will be agreed upon in the contract or project agreement. Custom packages may have a longer delivery time depending on the project’s scope, complexity, and requirements.
7. Delivery Fees
There are no additional fees for standard video delivery. However, if you request specific formats or delivery methods that incur extra costs (e.g., expedited delivery, special file formats, etc.), you will be notified in advance, and any applicable fees will be discussed.
8. Issues with Delivery
In the rare event that you experience issues with downloading or accessing the final video, please contact us immediately at support@whiteboardanimationagency.com. We will work to resolve any technical issues and ensure successful delivery of your video.
9. Contact Us
If you have any questions about your video’s delivery or need additional information, please contact us at:
- General inquiries: hi@whiteboardanimationagency.com
- Support: support@whiteboardanimationagency.com
- Contact: contact@whiteboardanimationagency.com
By using our services, you agree to the terms of this Delivery Policy. We reserve the right to modify or update this policy at any time, and any changes will be reflected on this page.
